“My role is to support our clients once their installation is complete. Keeping in touch also allows us to deal with any issues as and when they arise and to resolve them quickly, often remotely with no need for an engineer to visit.”
Peter Miller, Client Support ManagerAftercare
At CSS, we believe our responsibility doesn’t end when an installation is complete. Since 1995, our clients have trusted us for technical expertise, compassion, and a genuine desire to provide the best possible service - protecting their investment and ensuring many years of enjoyment.
We provide a full Aftercare service, overseen by Client Support Manager, Peter Miller. With extensive experience in customer support and technical services, Peter ensures every client continues to receive clear, practical advice long after installation.
Peter’s approachable style gives clients a reliable, personal point of contact, someone who not only understands their requirements but also takes responsibility for ensuring a consistently high standard of care.
Our support spans every stage of ownership: from routine maintenance and troubleshooting to guidance on upgrades and system improvements. Whether responding quickly to resolve an urgent issue, helping clients maximise the use of their systems, or planning enhancements for the future, CSS is committed to building long-term partnerships.
Shield Pro
The Silent Assistant
Smarter, faster support, our in-house developed Shield Pro enables our team to deliver rapid responses and effective resolutions, without inconvenience to clients.
Remote Support
Developed entirely in-house, Shield Pro is a unique and powerful solution that allows us to remotely and securely diagnose installations and restart in-home IP devices, often instantly resolving issues without the need of a service visit.
Proactive Monitoring
Our dashboard continuously monitors system health, detecting potential issues and alerting our support team before clients are even aware of them.
Performance Protection
Real-time temperature sensing safeguards critical equipment, extending lifespan and reliability. Built on the latest technology and designed by CSS exclusively for our clients, Shield Pro offers true peace of mind—keeping systems reliable, efficient, and protected.
One-Year Premier Aftercare Package
Every CSS installation includes our comprehensive one-year Premier Aftercare package, giving our clients complete reassurance from the moment their system goes live.
This includes:
- Scheduled maintenance visits to ensure systems remain clean, updated, and fully functional
- Preventative servicing to address potential issues before they arise
- Dedicated access to our Client Support Manager and team whenever needed
- Full accountability for the performance of the installation throughout the year
Our Aftercare Values
These values shape everything we do. This approach not only extends system life but also minimises downtime, protects investment, and provides true peace of mind.
Reliability
Consistent, responsive support.
Clarity
Straightforward, clear advice.
Commitment
A dedicated team committed to long-term satisfaction.
Innovation
Proactive guidance on upgrades and improvements.
Partnership
Building trusted, ongoing client relationships.
Extended Services
Our dedicated services are available 24/7, 365 days a year, combining advanced monitoring with rapid, expert assistance:
Shield Pro Remote Monitoring
Round-the-clock oversight for total protection.
Offsite Data Protection
Secure backup to safeguard your information.
Rapid Remote Access
Immediate resolution with minimal disruption.
System Enhancements
Regular updates to maintain peak performance.
Together, these services are designed to deliver confidence, convenience, and long-term reliability ensuring that your installation remains in safe hands with CSS.
Continuing Support
As the first year of Aftercare concludes, we will be in touch to discuss how best to continue your support service. Most of our clients choose to extend their cover through flexible, tailored packages that ensure continued reassurance and performance.
Options include routine maintenance, extended monitoring, enhanced protection, and system upgrades. By choosing ongoing support, you can be confident that your systems will remain fully protected, expertly maintained, and performing at their very best.
“We have been consistently impressed by CSS over numerous residential projects for end-user clients. CSS have listened to our clients to ensure that the AV and home-automation solutions suit their needs; whether a client enjoys the latest technology or prefers the simplest interface, albeit with the technology hiding out of sight, CSS have provided the right answers.”
Jo Maudsley, DirectorCharlton Brown Architecture & Interiors