Shield Remote Monitoring
Shield is a discrete monitoring service designed to protect our installed AV/IT systems against potential failure. Built into our central AV racks, Shield monitors constantly for any irregularities in the systems it operates on. If an issue is detected, Shield instantly contacts our engineering department detailing the nature and location of the fault. This allows our service team to deal with the issue quickly and efficiently by dispatching an engineer to site with the correct components or by logging in to the system to carry out a fix remotely.