Terms & Conditions

General terms and conditions of use
Please read carefully

Your use of the Custom Sight & Sound Ltd Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site
This Web Site belongs to Custom Sight & Sound Ltd, Unit 13, Upminster Trading Park, Upminster, Essex, RM14 3PJ. Registered number 4497850 and VAT registration number: 810 4730 66

Contacting Us
These terms and conditions are governed and constructed according to UK law. Our terms of trading do not affect your statutory rights as a consumer.

If you need to contact us, please email us at, alternatively, you can write to us at:

Unit 13, Upminster Trading Park
RM14 3PJ

Tel: 01708 223187
Fax: 01708 223018

If you require any advice or assistance please call on 01708 223187 lines are open between 9am - 5pm Monday to Friday.

We aim to provide high levels of customer satisfaction. In the unlikely event of a complaint you should send it in writing or email to the contact details above, please address any such complaints to the Division Manager. We will endeavour to respond to your query within 2 working days.

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

The images, logos and names on this Web Site which identify Custom Sight & Sound Ltd or third parties and their products and services are proprietary marks of Custom Sight & Sound Ltd and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Custom Sight & Sound Ltd or any third party with respect to any such image, logo or name.

Custom Sight & Sound Ltd reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails
Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Custom Sight & Sound Ltd at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges
The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.

We do not accept payment via our website.

Site Security
We do not accept orders or payment online.

Our Privacy Policy explains in detail our policies and practices in respect of data protection and use of information.

Products and Services
Placing an Order
We do not accept orders via our website. Please contact us on 01708 223187 or email to discuss your requirements.

Website Policies
Commercial use
This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Custom Sight & Sound Ltd or its service or product suppliers of its charges from time to time. Please contact us on 01708 223187 or email for further details.

In the event that you use any of the services contained on this Web Site for commercial use, Custom Sight & Sound Ltd shall be entitled to charge you at its applicable rates in respect of such commercial use.

The copyright in the material contained in this Web Site belongs to Custom Sight & Sound Ltd or its licensed source. Any person may copy any part of this material, subject to the following conditions:

  • the material may not be used for commercial purposes;
  • the copies must retain any copyrights or other intellectual property notices contained in the original material;
  • the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Custom Sight & Sound Ltd or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
Changes to Terms and Records of Agreements
We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.

Whilst Custom Sight & Sound Ltd has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Custom Sight & Sound Ltd or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Custom Sight & Sound Ltd be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Custom Sight & Sound Ltd does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Custom Sight & Sound Ltd does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Custom Sight & Sound Ltd's liability for death or personal injury resulting from negligence of Custom Sight & Sound Ltd.

Intellectual Property Rights
All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Custom Sight & Sound Ltd or its licensed source. All rights of Custom Sight & Sound Ltd in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law
Custom Sight & Sound Ltd makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of UK.

Links to other Web Sites
Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Custom Sight & Sound Ltd. When you activate any of these links, you will leave The Custom Sight & Sound Ltd Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Custom Sight & Sound Ltd does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure
Every effort will be made to carry out the contract but its due performance is subject to cancellation by Custom Sight & Sound Ltd or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

Privacy Policy

Protecting your personal details

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

We do not market to children.

Here is a list of the information we collect, and why it is necessary to collect it:

Basic identification and contact information, such as your name and contact details.

This information is used:

  • to provide you with the services which you request;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • for marketing our services and products;
  • to help make our web site as useful to you as possible;
  • information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
Your domain name and e mail address

Your IP address is recognised by our servers and the pages that you visit are recorded. This information is used:

  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services.
Financial information, including credit card details
We do not collect or process financial information via our website.

Information volunteered by you
Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

Business information
This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:

Mr Ian Bolt
Custom Sight & Sound Ltd
Unit 13, Upminster Trading Park
RM14 3PJ

Tel: 01708 223187
Fax: 01708 223018